Svella Connect Reinforces Customer Focus With Executive Appointments

Leading UK telecoms and digital infrastructure provider Svella Connect has made further high-profile executive appointments to help bolster its customer focus and drive digital transformation across the business to further enhance delivery performance.


Graeme Undy, a former senior executive at Eddie Stobart and Stobart Group, has been appointed as Chief Operating Officer, bringing over 20 years of project management, logistics and delivery experience to Svella Connect.


In addition to overseeing the operational teams and process enhancement, Graeme will be responsible for driving the adoption of digital systems and real-time data to boost productivity and enhance efficiency – constantly focusing on operational excellence and service delivery.


Karen McKenzie has joined the business as Connections Director, to help channel a custumer-centric approach to new connections, bringing a wealth of telecoms sector expertise and operational change experience to the company.

Karen McKenzie, Connections Director


With extensive capability across a range of telecoms roles, including 12 years at Virgin Media, Karen will focus on driving operational culture change, delivering enhanced performance around network and customer connections and help Svella Connect deliver sector-leading customer KPIs.


Gavin Davies, Svella Connect Managing Director, said: “We’ve made these key, high-level appointments to really raise the bar in terms of customer service, operational excellence and delivery performance across the business.


“Underpinned by innovation, technology and data, our executive team is leading a customer-centric focus throughout Svella Connect to drive efficiency, agility and enabling us to scale-up to deliver sector-leading service.


“Our customers are expanding their networks to help meet Government targets around the availability of high-speed, fibre broadband and we are continuing to invest in the best people and skills to deliver an unrivalled service and help meet those targets.”